Terms And Conditions of Sale

PRICING

Due to recent rapid currency fluctuations, we reserve the right to change prices without notice. As our policy, we will always endeavour to match or beat competitors’ offers. All prices are correct at time of ordering. All trademarks and logos remain the property of their respective owners.

 

ORDERING

To place an order with PRINTCARE, you may either fax, e-mail, mail or telephone your through to our sales staff between the hours of 9.00 am and 5.00pm. Order cancellation must be made by either e-mail or fax.

 

TITLE

The property of the supplied goods shall not pass to the customer until payment in full has been received by PRINTCARE.

All goods remain the property of Print Care Tech Co. until the entire transaction is complete.

All brand names and trademarks are properties of their respective holders and are referred to here for descriptive purposes only.

Print Care Technology Co is not associated with any printer manufacturer.

 

DELIVERY

Sydney Metro (Palm Beach-Richmond, Campbelltown )

         Free delivery for Ink or Ribbon or Film order above $50 incl.GST.up to 0.50Kgs

        Compatible Toner order above $100 incl GST. up to 20Kgs

        Genuine Toner order above $200 incl. GST. up to 20Kgs

        OR Delivery charge $8+GST for Toner,  $5+GST FOR Ink or Ribbon or Film.

Rural NSW, ACT, VIC, QLD, NT, SA, WA, & TAS

         $15+GST for parcels up to 5Kgs

 

PAYMENT

If goods are sold on credit terms they must be paid for within 30 days from the statement date. An administration fee of $20 will be applied to any account which remains unpaid 45 days from statement date and an additional fee of $20 will be applied every 15 days thereafter until the balance is received. Payment for both credit account and COD customers will be accepted by cash, cheque or direct deposit into Printcare's bank account. The details as follows:                                                                    

Print Care Technology Co.                                                                                                                                

St.George Bank 

BSB: 112- 879 

Account Number:  001819641 

 

WARRANTY

All products are guaranteed to be free of manufacturing defects and will perform satisfactorily. We will refund, replace or issue credit at the sole discretion of PRINTCARE for any defective products returned to us.

 

RETURN OF GOODS         

Should you have any product requiring fault or warranty repairs, you must notify PRINTCARE by phone, fax, or e-mail to obtain a Return Authority number. All inward freight is the responsibility of the sender. To enable credit or replacement of product for faulty. The following is required:

         1) Two to three print samples. 

         2) Include a copy of the original PRINTCARE invoice on which the goods were purchased. And invoice dated is not over 60 days. No claims for returns will be accepted after 60 days from the invoice date.

         3) A copy count for all Laser consumables, or existing weight for toner cartridge.  Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample and existing weight cannot and will not be investigate. A list of these minimum weights is available on request.

         4) Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. A list of these minimum weights is available on request.

         5) Any goods returned to Printcare must be sent on a freight paid basis and accompanied by a return authority number issued by Print Care Technology Co. Goods returned where freight has not been paid will be rejected and goods returned without a return authorisation number may experience delays.

         6) There are many occasions where both toners and ink cartridges are found not to be faulty.  Either ink cartridge nozzles are blocked or they can be easily cleared by the user (obviating the necessity and the cost to all parties of the returns process) or by ourselves. On these occasions, if the product is found not to be faulty, the product will be returned to the buyer with a print sample and no credit will be issued. The same applies to toner cartridges albeit that the rectification of the problem is normally of a more technical nature. Please call our office for details of how to clear blocked ink cartridges.

         7) Claims for short deliveries or damaged goods must be making within 3 days of receipt.

         8) Please note that all goods returned at no fault of Printcare Supplies (excluding faulty products), will incur a 20% restocking fee OR minimum fee of $15.00, whichever is the higher.  Any product which is older than 30 days will not be accepted return claim (except faulty).